Recently, there was some buzz over a well-known cafe in Brooklyn, New York that had to close its doors for 16 days. Business had been good for them for several years and the coffee shop had become a famous fixture in their area. Dozens of people line up every day for their favorite brew and delectable pastries. No one would expect a lucrative business like that to suddenly close up. But, it did for over two weeks. Imagine the thousands of dollars lost during this short time? The closure wasn't because of the lack of customers but rather from dissatisfaction among its employees. As a coffee shop owner, there is a tendency to stay focused on how to make the customers happy. Sometimes we forget that without our baristas and service crew, we wouldn't have a business to run.
There's a lot of info on how to be the best host to our clients but hardly any on how to be a good boss. Most employees would complain about unsympathetic and abusive working conditions. To them this is worse than getting a low paycheck. Sometimes, a coffee shop owner can be clueless about issues their employees deal with. Expectations may not tally because of bad communication between boss and staff. You can be a better boss to your employees by identifying the issues that are usually oblivious to you until your staff suddenly decides to walkout one day. From an owner's point of view, you may think that you are doing everything right and that your employees are simply happy with their jobs. You can implement a routine to open communication lines better. Keeping your service crew contented is almost as important as pleasing your customers.
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